We are delighted to announce that Family Matters has maintained its HSSF (Help and Support for Separated Families) accreditation in 2016. This is the mark of excellence for organisations working with separated families. In order to achieve the award, we have to demonstrate that we are able to listen to our clients by providing anonymised case studies to the assessors. We also have to show that … [Read more...]
Office closed for training
Please note that our offices will be closed from 1pm today (Friday 29th April 2016) for training purposes. We will re-open on Tuesday 3rd May at 9.00am. … [Read more...]
George and Sam
George and Sam came to mediation to talk about finances. They had been separated for eight years and had been trying to reach agreements through solicitors for five years. Sam had one boy from her previous relationship and they had a child together Joe, now aged thirteen years. Joe had originally lived with Sam but had moved to live with his dad following an argument with his Mum. She was … [Read more...]
Mediation does work!
Listen to a discussion about mediation on the BBC's Woman's Hour … [Read more...]
Electronic case management system will improve efficiency at Family Matters
We are currently having a new electronic case management system installed. The new system will enable us to increase efficiency and reduce the amount of time that our staff spend on tasks that the system can automate. Our reception staff will then be able to spend more time talking to you and dealing with your enquiries personally, helping to relieve any anxiousness you may have about your own … [Read more...]
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