“I just want to say thanks. I got all the information and I am very pleased about how you handled the situation “
August 20
“I would like to say thank you for your help in getting to see my son. I appreciated what you did.”
August 20
“When I came to mediation, I thought the best idea was my idea. In mediation, I saw there were so many options I hadn’t thought of. Things are much better now.”
Male | August 20
“I was really confused about legal aid for mediation but Alison patiently explained it and ensured that I sent in the right information. I got legal aid and we sorted out arrangements for the children in two sessions. I was surprised that going to a mediator made such a big difference. My ex and I had tried to sort stuff out with family helping and it hadn’t worked. I would definitely tell a friend to go and find out about mediation.”
Female | August 20
“Although I believed that mediation was the best way forward, I entered the discussion with some degree of trepidation as I expected us to be in polar positions and entrenched. The mediator initially concentrated on the areas of agreement to create a foundation to build from. By taking out the emotion of the situation, the mediator provided information and kept us focused and realistic in the demands we both made. The mediation service offered to us has allowed us to come to an agreement in a much shorter time than would have been possible if we had been communicating through our solicitors.”
Male | August 20
“Exceeded my expectations and has really helped through a difficult time to sort out arrangements for our children and untangle the finances so we can both move on.”
Female | July 20
“A service I wasn’t expecting to use was made more bearable by having understanding staff and supportive mediators. Whilst overwhelming at first, the process was staggered and straight forward. The mediators were informative and pointed us in the right direction when we needed more information or legal advice. I would recommend them to anyone needing their services”.
Male | July 20
“Professional service, knowledgeable and supportive team of mediators and office staff. Much easier than going through court and far less conflict with my ex. Really feel as if we have agreed a fair settlement and been able to focus on our children’s welfare. Thank you.”
Male | July 20
“Thank you for your patience and support. I was skeptical we would resolve issues about our children and finances but happy with the outcome and glad we stuck with it.”
Female | June 20
“Thank you ever so much for your help in mediation. I have found the staff and mediators to be kind and professional throughout and would like to extend my thanks. The meetings online have worked well. There’s been no travelling time and I’ve been comfortable and safe at home which was very important to me. The mediator was so kind and professional. Her tone was excellent and she understood our needs perfectly. Our aim was to be kind and fair and we got to this solution with their guidance.”
Female | June 20
“Thank you for your understanding and help. I was anxious at first and the mediators and office team put me at ease. I am very grateful for everything. The service has been professional and supportive. I have found the literature and sources of information really useful. We have been able to remain pragmatic throughout and the mediator helped us remain focused on our daughter’s needs. The spaced-out meetings have been helpful in allowing time to reflect, to compromise, reach agreement and obtain legal advice about our finances. Whilst circumstances have been challenging, there has been no unnecessary pressure, everything has been at a pace right for us. Thank you.”
Male | June 20
“Thank you very much for all your help. You helped to guide us through a very difficult process in a calm and informative manner.”
Female | June 20
“I found the mediation sessions really helpful and we managed to get to an agreement that suited us both. The online session was fine as well to get to that final agreement. Overall I was really happy with the whole process during this really difficult period in my life.”
Female | April 20
“Thanks so much for all your help, I really appreciate it. We’re communicating more and managing to do it fairly calmly too. Let’s hope we can continue to do so. Thanks again.”
Female | April 20
“Thank you for all your help. You have been brilliant.”
Female | April 20
“Friendly, caring and honest, clean offices, suitable for disabled persons, did explain everything in a very professional way. Any questions were answered, future appointments were adapted to fit around working people. Yes I would recommend, I felt very comfortable.”
Female | July 19
“I was really happy with the management and had a helpful and informative experience. Thank you to the entire team.”
Female | May 19
“Lovely staff, very professional.”
Female | April 19
“Efficient and focussed worth every penny”
Male (45) | Financial mediation
“I didn’t know we has so many options until we came to mediation. I really did not think it would work but Rachel made sure we talked about all the ways of sorting the money before agreeing our arrangement. Once we started to agree things it got easier and we were able to sort a routine for the kids”
Female (37) | Financial and child mediation | November 2019
“To my mind you offer a very valuable service on neutral ground which will undoubtedly be of help for a lot of separated couples.”
Father (28) | Mediation about one child | May 2019
“Thank you for your summary of our last mediation session. I do very much appreciate all your efforts over the many sessions up until that point. You have shown great patience, tolerance, understanding, empathy, skill and tact in helping us towards trying to find common ground.”
Father (38) | Mediation about two teenagers | March 2016
Simon Hughes Minister for Justice visited The Listening to Children Matters Project funded by the Department of Work and Pensions. “ I am grateful to Family Matters and the mediator for all (your) work. I think it is a very worthwhile project…”
Simon Hughes MP – Minister of State for Justice
“Thank you so much we haven’t spoken since Father’s day and we have talked for the first time and the children are seeing their dad this weekend.”
Anonymous
“I respect what we are trying to achieve in the best interests of (child) and will do all I have agreed.”
Mother (19) | Mediation about a baby
“I am in awe of what you do and can see real benefit to families.”
Father (51) | Mediation about two children
“We have not been able to talk to each other for 10 years…, this is the first time in a long time we have talked and listened to one another.”
Mother (23) | Two children
“My contact with the kids was so much better, Dad is encouraging and supporting them in coming and I’m seeing them every Saturday. Thank you (Dad) and you (Tracy).”
Mother (38) | Mediation about twins, one with special needs
“The last contact session was the best contact I have ever had with ****. I think it really helped him to have had someone to speak to.”
Father (41) | Mediation and child consultation with a young person aged 12
Your help is really appreciated…. I now have hope”
Father (35) | Mediation about a child
“Being able to talk to someone has been a big help – I could give you a hug! I wish we’d have had this five years ago and we could have avoided all these court proceedings. If we could have sat down and talked I think we could have sorted things out…largely down to a lack of communication.”
Mother (45) | Mediation about four children
