FMM is committed to providing high quality services. Anyone who receives a service from us or has any interaction with our mediator our staff should be able to tell us what they think.
Hearing from people is invaluable in helping us to improve our services. Sometimes, despite our best efforts, things can go wrong, and it would be good to hear from you. Your feedback and complaints are particularly helpful in helping us to understand what we do well, and what we could do better.
You can find our complaints policy here and our privacy policy here
Compliments
If you think we have done something well or would like to recognise a member of staff for the delivery of a good service, it would be great if you could let us know. This helps us to understand and build on what we are doing well
Complaints
If you have received an unsatisfactory service and think we have not dealt with a situation adequately, we want to hear from you.
We will listen to your concerns and use your feedback to improve our services. If we have done something wrong and our services have fallen short of what you expected, we will do our best to put it right.
We want to try and resolve any concerns or complaints as soon as we can. More complicated issues can take a little longer.
You can give a compliment or make a complaint in the following ways by email admin@familymattersmediate.co.uk or speak to Family matters member of staff
Feedback
You can also submit your feedback to us anonymously. If you do this we won’t be able to contact you to follow up, so if you would like a response, make sure you submit a compliment or a complaint instead of anonymous feedback when prompted.
