We are in the final stages of implementing our exciting new IT system that, by automating many of our administrative systems, will allow us to spend more time with our clients. In order to complete the installation, our offices will be closed from 1pm – 2pm every day from now until the end of June. We hope that this will not cause any inconvenience. Thank you … [Read more...]
Latest News
HSSF accreditation
We are delighted to announce that Family Matters has maintained its HSSF (Help and Support for Separated Families) accreditation in 2016. This is the mark of excellence for organisations working with separated families. In order to achieve the award, we have to demonstrate that we are able to listen to our clients by providing anonymised case studies to the assessors. We also have to show that … [Read more...]
Office closed for training
Please note that our offices will be closed from 1pm today (Friday 29th April 2016) for training purposes. We will re-open on Tuesday 3rd May at 9.00am. … [Read more...]
Mediation does work!
Listen to a discussion about mediation on the BBC's Woman's Hour … [Read more...]
Electronic case management system will improve efficiency at Family Matters
We are currently having a new electronic case management system installed. The new system will enable us to increase efficiency and reduce the amount of time that our staff spend on tasks that the system can automate. Our reception staff will then be able to spend more time talking to you and dealing with your enquiries personally, helping to relieve any anxiousness you may have about your own … [Read more...]
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