Feedback, Compliments and Concerns or Complaints Form Compliments - Complaints Do you want to submit a compliment, complaint or anonymous feedback?Anonymous FeedbackComplimentConcernComplaintWhat area of our work does this relate to?Initial contact whether that is by phone or emailEase of making a MIAM appointmentConduct of the mediationDocuments Personal Details Name* First Last Post Code*Phone*Email Compliment Complaint Sometimes a service has been provided which does not meet the Family Matters standards of service. When this happens, we ask people to tell us so that we can address and resolve it and make any changes necessary. Please see our Agreement to Mediate here which sets out what you can expect of Family Matters Mediation Please see our complaints policy here. Concern Sometimes a service has been provided which does not meet the Family Matters standards of service. When this happens, we ask people to tell us so that we can address and resolve it and make any changes necessary. Feedback What did we do well?*Please give as much details as you can as this helps us to give the feedback to the right personPlease provide details of the business support team member or mediator*If applicableWhat is your concern?*Please give as much details as you can to help us to respond fullyWhat is your complaint?*Please give as much details as you can to help us to respond fullyHow would you like this to be resolved?*While this is not guaranteed, it will help to understand your view.Would you like to speak to someone about this?*YesNoHow would you like to be contacted?*PhoneEmailWhen is a good time to call?We will be in touch as soon as we can.What would you like to share with the team?*Please give as much details as you can as this helps us to give the feedback to the right person.Do you give consent to your comment being used anonymously on social media or in publicity?*YesNo
