Clients can be aggressive challenging and angry.
They can be hurt, confused and scared.
In this half day workshop you will learn about the theoretical concepts, underlying behaviours of challenging clients and how to develop effective responses.Find out more »
The afternoon is designed to refresh your pension knowledge and provide you with an update of changes in law and regulation.
Delegates are also encouraged to submit specific questions or queries to our expert ahead of the event to include as topics for discussion on the day.Find out more »