Family Matters Mediate Ltd’s refund policy is in addition to your rights as set out in the ‘agreement to mediate’ signed at the start of the mediation.
FOR MIAMS OUTSIDE DONCASTER – We ask that you pay a deposit of £20 to secure the room booking at a location outside Doncaster. If you attend that meeting and are assessed as being eligible for legal aid funding, your deposit will be repaid in full. No administration charges for this transaction will be made.
If you do not attend your MIAM or cancel giving less than twenty four hours’ notice. The deposit of £20 is not refundable.
FOR MIAMS IN DONCASTER – No deposit is payable
FOR MEDIATION MEETINGS – If you have paid in advance for a mediation via Worldpay and cancel that meeting giving twenty four hours’ notice, we will offer you a refund minus any of Worldpay / Streamline costs and after taking into account any time costs and disbursements incurred in relation to the case and to that time, unless we are prevented from doing so by law.
If you need any assistance with a payment you have made please contact us.