Online SPIP - Family Matters Mediation

We are providing an online SPIP service using a secure confidential platform

A Separated Parents Information Programme (SPIP) is a four-hour course (see ‘How will it work’ below) which is provided free of charge when the court orders the parents’ attendance as part of a court case about children. It is a specially designed programme for separated parents that is managed by an experienced facilitator. It will help you to see things differently and improve communication about your children with the other parent.

Frequently Asked Questions

How will it work?

Your details will be sent to Family Matters by the court. You will receive an email or text inviting you to an online Zoom meeting. It might be in the morning, afternoon or evening depending upon when you are able to participate. The Zoom app is free. It is a good idea to download the app as soon as you receive the invitation, as the site is very busy, especially on a Monday morning. You will receive a Zoom invitation to the course on the day of the course, either by text or email. It will have a meeting ID and a password. The course is run as two blocks of two hours over two days. This way you will not have to commit to a four-hour session which might be difficult for you.

When can I join?

The presenter will open the call about 15 minutes before the start time so that you can ask any questions before the start of the session.

What if I can’t get on and am late?

The presenter will let you in up to 15 minutes after the call has started. After this your course will be rearraged for another date.

Who will be on the call?

The presenter will be there and there will be three to four other people joining the call at the same time . The other person in your case will not be present during your course . The course will be run using all the same course materials as if you were taking part in a face to face programme.

I cannot access Zoom

It is a good idea to download the app as soon as you receive the invitation as Zoom’s site is very busy, especially on a Monday morning. If you cannot access the course using Zoom please contact the office on 01302 369688 and we will arrange an alternative, which might be WhatsApp or Facetime.

Testimonials