Online SPIP

We are providing an online SPIP service using a secure confidential platform

A Separated Parents Information Programme (SPIP) is a four-hour course (see ‘How will it work’ below) which is provided free of charge when the court orders the parents’ attendance as part of a court case about children. It is a specially designed programme for separated parents that is managed by an experienced facilitator. It will help you to see things differently and improve communication about your children with the other parent.

Frequently Asked Questions

How will it work?

Your details will be sent to Family Matters by the court. You will receive an email or text inviting you to an online Zoom meeting. It might be in the morning, afternoon or evening depending upon when you are able to participate. The Zoom app is free. It is a good idea to download the app as soon as you receive the invitation, as the site is very busy, especially on a Monday morning. You will receive a Zoom invitation to the course on the day of the course, either by text or email. It will have a meeting ID and a password. The course is run as two blocks of two hours over two days. This way you will not have to commit to a four-hour session which might be difficult for you.

When can I join?

The presenter will open the call about 15 minutes before the start time so that you can ask any questions before the start of the session.

What if I can’t get on and am late?

The presenter will let you in up to 15 minutes after the call has started. After this your course will be rearraged for another date.

Who will be on the call?

The presenter will be there and there will be three to four other people joining the call at the same time . The other person in your case will not be present during your course . The course will be run using all the same course materials as if you were taking part in a face to face programme.

I cannot access Zoom

It is a good idea to download the app as soon as you receive the invitation as Zoom’s site is very busy, especially on a Monday morning. If you cannot access the course using Zoom please contact the office on 01302 369688 and we will arrange an alternative, which might be WhatsApp or Facetime.

Testimonials

We want to provide the best service we can. If you want to find out more about how we respond to your feedback and any concerns you may have click here

Sally and Joe have two children – George, aged six and Lucy, aged nine. They separated a year ago. Sally and the children live in the family home and Joe has recently moved 15 miles away to live with his partner, Julie, and her 13-year-old … read more

Background Adele and Robert contacted Family Matters three months after the breakdown of their relationship. They each attended an individual mediation information and assessment meeting (MIAM) and decided to proceed with joint … read more

Background Katie and Oliver came to mediation following 18 months of financial discussions through solicitors. Katie lived in the former family house with their 10-year old twin girls, conceived through IVF, and Oliver had moved into … read more

Joan and John were referred to mediation by their solicitors. They were married for five years after a 25-year relationship and wished to deal with financial issues arising from the breakdown of their relationship. John lived … read more

Tanya and Lee were referred to mediation by court. Communications had broken down significantly between them following a difference in opinion about where their son would attend secondary school. An application to court for a specific … read more