Associate Mediators

Family Matters Mediate Ltd refund policy is in addition to your rights as set out in the Agreement to Mediate signed at the start of the mediation.

FOR MIAMS OUTSIDE DONCASTER – We ask that you pay a deposit of £20 to secure the room booking at a location outside Doncaster. If you attend that meeting and are assessed as being eligible for legal aid funding, your deposit will be repaid in full. No administration charges for this transaction will be made.

If you do not attend your MIAM or cancel giving less than twenty four hours’ notice. The deposit of £20 is not refundable.

FOR MIAMS IN DONCASTER – No deposit is payable

FOR MEDIATION MEETINGS – If you have paid in advance for a mediation via Worldpay and cancel that meeting giving twenty four hours’ notice, we will offer you a refund minus any of Worldpay / Streamline costs and after taking into account any time costs and disbursements incurred in relation to the case and to that time, unless we are prevented from doing so by law.

If you need any assistance with a payment you have made please contact us for further information

TERMS AND CONDITIONS OF BOOKING

The delegate fee includes copies of the presentations via PDF and refreshments.

The organisers reserve the right to alter the programme and change the speakers without prior notice.

Family Matters Mediate Ltd is unable to grant extended credit and requires full payment be made within 14 days from the date of invoice. Should payment not be received within 14 days from the date of invoice Family Matters Mediate reserves the right to cancel the booking.

Cancellation policy is as follows:

• Cancellations received by us 14 or more days before the event: refund of your booking fee less £30+VAT cancellation fee per delegate;
• Cancellations received by us less than 14 days before the event: no refunds. All cancellations must be confirmed in in writing by email to training@familymattersmediate.co.uk or post to Family Matters Suite 7 -8 Cavendish Court Doncaster;
• No charge will be made for replacement delegates;
• Transfer of any confirmed booking between events is possible with 14 or more days’ notice confirmed in writing as above.